Troubleshooting

Find answers to issues you may be encountering with your Vvolt ebike

Articles

Error Codes: Proxima, Centauri | Centauri S, Sirius (2021-2023)

If your First Generation MPF-equipped Vvolt ebike displays any of the following codes on the Xplova EH-02 display, please consult the following chart. Should you not be able to resolve the issue on your own, please email us at [email protected]

Error Codes: Alpha | Alpha S (2021-2023)

If your First Generation hub-motor Vvolt ebike displays any of the following codes on the Xplova EH-02 display, please consult the following chart. Should you not be able to resolve the issue on your own, please email us at [email protected]

Error Codes: Alpha II, Centauri II, Centauri SE, Slice Lite

Display: D20/D16Fault D20Fault D16Solution: Alpha II, Slice LiteSolution: Centauri II, Centauri SE 01/21Motor over currentMotor over current1. Check whether the battery connection or the output of battery power is normal; if problems persist, please

Key Replacement

It happens! All the sudden you realize, "wait a second, where's my key?". Fear not, we've got you covered. Email us the number on your lock face and we can see if we've got a replacement at our Portland workshop. If we don't, then we can place an or

Troubleshooting: Cannot turn on the Display

Color-matched Vvolt batteries in ebikes produced between 2021-2023 have a battery management system setting to power off after ~48 hours without use. To check whether it is in Sleep Mode, short press the power button on top of the battery. If no LED

Troubleshooting: Alpha II Error Code 04

Uh oh! It's Error Code 04!. The error code denotes a fault with the brake cutoff sensor(s) installed on the underside of the Shimano MT200 brake levers on your Alpha II. The goal of the brake cutoff switch is to cut power to the motor when the brakes

Troubleshooting: Centauri SE and Centauri II Speed Sensor Issues

Warp Speed, Captain!. Suppose your Ananda M100-powered Vvolt ebike has erratic motor behavior, such as inconsistent power delivery and instances of no power delivered, in addition to faulty speed readings on your display. In that case, you need to ad

Troubleshooting: Centauri SE and Centauri II Creaking Motor Interface

Instructions for alleviating a creaking motor interface on a Vvolt Centauri II or Centauri SE.