Troubleshooting: Cannot turn on the DisplayUpdated 2 months ago

First-Generation Vvolt ebikes produced between 2021-2023

Color-matched Vvolt batteries in ebikes produced between 2021-2023 have a battery management system setting to power off after ~48 hours without use. 

To check whether it is in Sleep Mode, short press the power button on top of the battery. If no LED illuminates, long press the power button for 4 seconds until you see the LED illuminate! After which, you'll be able to power the display. 

Second-Generation Vvolt ebikes produced after 2024

If your Vvolt ebike that's equipped with a Ranger Battery is not powering on please fill out this warranty form and provide the following information:

• Battery Serial Number 
• A photo of the battery plugged in to the charger, with the charger LED visible
• A brief description of events:
  • How is the battery stored?
  • How often is it charged?
  • Has it ever been charged while still wet after a rainy ride?

A support member will contact with you with next steps!