Return PolicyUpdated 16 days ago

• Troubleshooting first: If you’re experiencing issues, please contact us so we can help troubleshoot the problem before seeking a return.
• Keep the box: Please retain the original shipping box in case you need to return your bike. It’s much easier to use our packaging than a standard bike box.
• Return window: You may return your ebike for a full* refund within 14 days of purchase.
• Process: Contact us for a Return Authorization (RA) number — returns without an RA won’t be accepted. We may request photos or a video of the issue.
• Shipping: We can help you arrange a return shipment at a flat rate of $90.
• Condition: Bikes returned in a dirty or damaged condition may be subject to a return charge of up to 25% of the original price.

Returning Parts & Accessories

Do you need to send back a charger, handlebar, stem, or other small component? Here’s how it works:

• Return window: Parts and accessories may be returned within 14 days of purchase.
• Condition: Items must be unused, uninstalled, and returned in original packaging.
• Process: Contact [email protected] for a Return Authorization (RA) number. Please include proof of purchase.
• Shipping: Customers are responsible for return shipping unless we sent the wrong item or the product is defective. We’ll point you toward the most affordable shipping option.
• Refunds: Once inspected and approved, we’ll refund to your original payment method (less original shipping charges, if any).
• Exceptions: Installed, used, or damaged components may not be eligible for return or may incur a restocking fee of up to 25%.

Warranty vs. Returns

• Defective or damaged products are covered under our warranty policy.
• Change-of-mind or wrong-fit purchases fall under this return policy.