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Third Party Batteries: Don't!Updated 15 days ago

We want to draw your attention to an important aspect of maintaining the safety and longevity of your Viavolt ebike – the use of genuine Vvolt batteries.

Our ebikes are designed with precision and care, featuring specialized components to ensure a smooth and worry free ride experience. First generation Stellar Series batteries, manufactured by CelXpert in Taiwan, contain a Battery Management Software (BMS) specifically programmed to work seamlessly with our MPF (Sirius, Centauri/S, Proxima) or Acer/Xplova (Alpha/S) motors. That being said, the case we chose to hold the battery cells is an open mold. We decided against a proprietary case to destress our supply chain and ensure we’ll always be able to supply batteries for our first generation bikes. 

It has come to our attention that some riders may consider using third-party batteries, often purchased through store fronts on websites like AliExpress. We urge you to refrain from doing so! Using batteries not sold by Viavolt will render your ebike unusable in addition to voiding its warranty.  

We understand the appeal of exploring alternatives, especially due to the fact that we’re currently out of stock of replacement and larger capacity batteries, but the risks associated with third-party batteries are significant. It's essential to prioritize the safety of both yourself and your ebike. 

For those eagerly awaiting a restock of batteries, we are excited to share that we are currently in the process of sourcing UL2771-certified batteries, ensuring adherence to stringent safety standards and potential battery legislation affecting millions of ebike enthusiasts. Additionally, we are actively working on a backwards-compatible solution for our first-generation Stellar Series bikes so the new UL-certified batteries will function well. 

Again, do not use third-party batteries in your Viavolt ebike. Our primary concern is your safety and the longevity of your riding experience. Stick with genuine Viavolt batteries for a worry-free journey.

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