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Shipping, Returns, Warranty

We've instituted an industry-leading 3 year warranty against manufacturing defects. Do you need to submit a claim? See below for helpful information about claim submittal.


Shipping Information

Want to know about how we ship bikes? Excellent -- read on!

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Warranty Policy

Vvolt electric bicycles include a standard three-year warranty against manufacturer’s defect, with no mileage limitations, that covers issues you may have with your bike, inclusive of battery, motor, transmission, belt, wheels, brakes and other compo

Return Policy

We’ve worked hard to provide you with the best experience possible in purchasing and riding a Viavolt eBike. However, we understand that sometimes things don’t work out as planned. If you’re experiencing difficulty with your bike we ask that you cont

Crash Replacement Policy

Accidents happen. If your bike has been damaged or destroyed in an accident we are happy to offer the following discounts based on the date of your original purchase:. 0-12 Months - 60% off replacement price. 13-24 Months - 40% off replacement price.